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PRIVACY, SHIPPING AND RETURN POLICY

Personal information given on Karité Delapointe’s website will be kept confidential. The protection of your personal information is important to us.

You can consult Paypal’s website to learn more about their PRIVACY AND SECURITY POLICY regarding banking data.

Shipping Policy

Canadian Deliveries:

For deliveries in Canada, a $10.00 shipping and handling cost will be added to your bill. Please allow 5 to 10 business days to receive your order.


Shipping Abroad or International Shipments
Additional shipping costs may be applicable for shipments outside of Canada. Contact us to learn more. Please note that for international orders, customs fees might be charged to you by customs in your own country.

For orders outside of Canada, we will confirm the shipping delay required to receive your order in the country of destination. Contact us for more information regarding international orders.

Return Policy

We want you to be completely satisfied with your online purchase from www.karitedelapointe.com. We guarantee that every product we sell meets the description provided in terms of both appearance and quality.
If you receive a defective product, we will be pleased to replace it or to reimburse you up to 15 days following your purchase. To do so, send us the defective product with your order form and a short note of explanation. The reimbursement will be done as soon as we receive the defective product. Only products that have not been opened and are in good condition will be reimbursed. We will reimburse your total bill, including shipping costs. Shipping costs to resend the product to Karité Delapointe will be at the client’s own expense, except if you are sending back a product you have received in error.